Engage Applicant Tracker

Job Position

Technical Account Manager (TAM)

Job Type

Manage Portfolio of Clients

Job Category

Sales

Job Description

As a Technical Account Manager (TAM) you will be responsible for the Technical Account Management of a portfolio of clients. This role is a largely client-facing role which requires you to work on both strategic long term and short- term plans and projects. You will need to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business. You will need to present technical solutions to non-technical people as well as developers. As the Technical Account Manager for our clients you will take on the appropriate role for that client. Smaller clients will need you to be the IT Consultant. Mid-Range clients will require a little more pro-active role as their IT Manager. The larger clients will require CTO C-Level Services. In all cases you are expected to represent the client in their best technical and financial interest. ** Gary Pica’” For every dollar of Monthly Re-occurring Revenue should generate $.25 in project work.” Key Responsibilities of Technical Account Management: • Manage a portfolio of clients • Build strong and positive relationships with clients at various levels • Build and document knowledge about the client’s business and technical setup (PSA) • Project Manage and document all technical projects carried out with clients • Actively play a part in ensuring financial targets are reached • Build strong relationships with Client Services team members • Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements • Feedback any important client information to Client Services Team • Identify any training/knowledge needs for clients and colleagues • Prepare and perform training of clients and colleagues • Lead efforts to develop overall Technical Project Service strategies, objectives and metrics while focusing on improving efficiency and automation • Perform necessary client site visits prior to the project commencing to ensure all necessary data is gathered along with the essential site visits during the project phases to ensure deliverables and client satisfaction are being met • Set client expectations thru developed roadmaps showing project phases and implementation time frames while ensuring proper client communication remains thru client acknowledged completion of the projects • Drive the highest levels of performance from each team member thru coaching, training and performance metrics • Escalation point for technical project support issues • Ability to improve service delivery and participate in improving project offering • Improve process for management reporting of key technical project support metrics and implement a targeted training development program for all technical services team members Key performance indicators that you will be measured on include: • Contribution on achieving Satisfied Client Management • Knowledge of and relationship with clients • Sales Generated by Client management (Projects) Computer and network upgrades, added devices to monthly MRR/ • Completion of monthly Activity Points • Documentation of Client Services • Completion of projects • Team Player, ability to communicate with team and staff • Goals: $20,000.00 in New Hardware sales per month • Goals $2500.00 in New Monthly Re-Occurring Revenue sales per month Project Management: • Be responsible for undertaking project work across the team as required • Participation in reference groups, training and testing on new functionality etc. Licenses: Must possess and maintain a valid Florida Driver’s License with a clean (3) year motor vehicle report. • A clean 7 year criminal background check is a requirement of this position Vendor Tools and Applications for Required Certifications and Knowledge Of: Vendors 2X http://www.2x.com 3CX http://www.3cx.com Kaseya http://www.kaseya.com Barracuda http://www.barracuda.com Sonic Wall http://www.sonicwall.com Sophos https://Sophos.com Storage Craft http://www.storagecraft.com PRTG Monitor http://www.paessler.com RapidFire Tools http://www.rapidfiretools.com/nd_na.php Microsoft Http://Office365.com Full Benefits Package with Health Insurance, 401 K with matching funds, Flex Spending Account. EAP, Sick days, Holidays and Vacation. We have free snacks, fruit, coffee and various beverages that are complimentary in the Cyber Café. Physical Requirements and Working Conditions: Must possess mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle. Please complete our Online Employment Application for review to apply for an interview. https://applicants.datatechitp.com Products:Data-Tech http://www.datatechitp.com ) Shadow Shield https://www.datatechitp.com/shadow-shield-ad-security-server/ My Support https://www.datatechitp.com/computer-advanced-technical-services/ Data-Tech Document Manager http://docmanweb/ SOC-2 Data-Tech SOC2 Compliant Healthcare IT 10 Habits of Healthcare IT Cloud

Skill Requirments

Professional Requirements: • Ability to build positive and collaborative relationships, customer service orientated • Willingness to develop professionally • Strong leadership, coaching, and organizational skills, attention to detail • Well-developed written and oral communications skills including group presentations, group facilitation, personal coaching and customer communications • Ability to collaborate, establish and maintain credible and influential relationships at all levels • Strong online experience – understanding of online marketing, sales, technology • Very good knowledge of company products and services • Experience of working in a client support role • Experience in project management • Self-motivated, results driven and hands on approach

Certifications Requested

Vendor Tools and Applications for Required Certifications and Knowledge Of:

Vendors 2X http://www.2x.com
3CX http://www.3cx.com
Kaseya http://www.kaseya.com
Barracuda http://www.barracuda.com
Sonic Wall http://www.sonicwall.com
Sophos https://Sophos.com
Storage Craft http://www.storagecraft.com
PRTG Monitor http://www.paessler.com
RapidFire Tools http://www.rapidfiretools.com/nd_na.php
Microsoft Http://Office365.com

Employment Type

Full Time

Shift Requirements

Monday - Friday 8 am - 5 pm

Compensation