| Job Description |
About Data-Tech:
Data-Tech is an IT Managed Services Provider (MSP) providing unparalleled IT solutions to the Greater Tampa Bay Region and beyond since 1996. We utilize a proactive, strategic approach to technology and technology management and are committed to providing a superior client experience. We pair high-level engineering with business acumen to provide best-in-class, enterprise level support and project solutions to our clients that range in size from 2 to 100 employees. We have a proven track record of delivering challenging IT services on time and on budget. We believe a strong corporate culture, talented employees, and adherence to process and teamwork lead to award winning, best-in-class service.
Position Summary:
The Junior IT Administrator will be working on a diverse set of issues and projects. They will be focused on assisting in managing our IT systems, infrastructure, and user support. In this role, you will work closely with senior IT professionals and our Service Department to ensure the smooth operation of our technology environment and contribute to enhancing our overall IT capabilities. We are seeking applicants that currently possess either their AZ900 certification or their MS900 certification, applicants without these certifications are not eligible for this position.
Within the first 45 days you will be expected to:
- Learn Data-Tech’s mission, core values, policies, services and meet internal team members learning how their role interacts with each department.
- Learn and become comfortable with the technologies & tools utilized with clients including the Microsoft Platform, M365 security, Microsoft Intune, Azure AD (Active Directory), Azure network, Azure architecture, etc.
- Within 1 week, start working on client environments and learn how to best utilize our current tools, procedures and familiarize yourself with Data-Tech’s processes and procedures.
- Build relationships and trust with clients by asking questions, stepping in to resolve an unrelated issue and valuing the individuals.
Success in this position will be evaluated on the following:
- You do the right thing even if it is hard. You are ethical and go above and beyond to do the right thing by your teammates, clients, and external partners.
- You are security oriented.
- You listen. You provide clients with fast, professional, and effective technical support by actively engaging and listening to their needs.
- Mistakes will be made. We expect it. However, it is most important to us that you own it, learn from it, and become better.
- You proactively communicate with clients, internal team members, management, and third-party resources.
- You value continuous refinement and are a lifelong learner. You keep up to date with industry trends.
- You earn certifications at the rate of 1 per year or more. We reimburse the exam fees for pre-approved certifications.
- Open-Mindedness and a willingness to learn modern technologies and concepts.
Essential Duties and Responsibilities:
As a Junior Modern IT Administrator, you will work closely with our internal team and clients to provide exceptional IT support and services. Your responsibilities will include:
- Assisting with internal and client workstations, cloud environments, file servers, and networking equipment.
- Providing technical assistance to end-users through in-person, telephone, and remote communication.
- Addressing user inquiries related to computer activities, software usage, printing, email, and operating systems.
- Learning and becoming proficient with technologies such as the Microsoft Platform, M365 security, Microsoft Intune, Azure AD, and more.
- Building relationships with clients, actively engaging with their needs, and providing efficient technical support.
- Demonstrating a strong commitment to ethical practices, security, and data protection.
- Participating in continuous learning, staying up to date with industry trends, and earning certifications.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to effectively communicate with individuals at all levels, both verbally and in professional writing.
- Ability to build positive and collaborative relationships with team members, and clients.
- Ability to routinely multi-task and effectively manage assignments competing objectives.
- Ability to maintain focus, accuracy, and efficiency in a fast-paced environment despite interruptions.
- Excellent time management and organizational skills.
- Strong knowledge of Data-Tech’s business operations, products, and services to provide accurate responses to incoming questions.
- Attention to detail and accuracy are critical for this role.
- Strong phone skills; friendly while maintaining professionalism.
- Must have reliable means of transportation.
- Must be able to pass a 7-year criminal background check.
Education and Experience:
- 3+ total years of technical experience required; working in a Managed Service Provider (MSP) required.
- 1+ years demonstrated experience working with the Microsoft Platform at an entry to intermediate level required.
- Bachelor’s degree in computer science or related degree preferred.
- MS-900 or AZ-900 certification required.
- Understanding of cyber security measures, such as multi-factor authentication, Cloud App security, end point protections, Azure Active Directory and other remote management required.
- Basic understanding of network fundamentals (routing, wired and wireless network) required.
- Basic understanding of SMTP, DNS, DHCP and TCP/IP protocols.
Physical Requirements and Working Conditions:
Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.
Employee Benefits:
At Data-Tech, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Data-Tech, you will be eligible for the following benefits and perks (waiting periods may apply):
- Paid Time Off (Year 1 – Year 4: 10 days, Year 5 and beyond: 20 days.)
- PTO begins accruing on day 1
- Can use PTO after 30 days.
- Unused PTO carries over to the next year (up to 80 hours)
- 401K Contribution Plan (we match 100% up to 4% of an employee’s annual salary)
- Individual and Dependent Medical Insurance (we pay 50% of individual Silver Tier coverage)
- Individual and Family Dental Insurance
- Individual and Family Vision Insurance
- Life Insurance (100% employer paid)
- BalanceCare (24/7 Confidential Healthcare Services)
- Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
- BalanceWorks (Integrated EAP, Work/Life, Fitness Rewards and Wellness Program)
- Flexible Spending Account
- Employee Recognition Program
- Professional Development Program and Employer Sponsored Training/Certifications
- Employer Sponsored Lunches and Events
- Casual Fridays (Wear jeans to work every Friday!)
If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their full potential, we encourage you to apply now!
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law. |
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Lietz Development, Inc. 1996. All Rights Reserved.
