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Job Board Details
Job Position Client Services Supervisor
Job Type Full-Time
Job Category Accounting and Operations
Job Description
Position Summary:
This position is accountable for the maintenance of Client’s Agreements, the processing of Work Orders, Sales Invoices and Credit Memos and the resolution of issues with the Clients in a timely and accurate manner. Creating New Monthly Billing for clients. Process Monthly Invoicing and follow up Accounts Receivable billing questions.  Client subscription management for software renewals and warranty renewals.  Liaison between Accounting, Purchasing, Sales and Service for efficient information Processing.  
 
Essential Duties and Responsibilities:
Administrative:
    • Interface with Sales, Project and Service Team to follow workflows while reviewing processes for optimal efficiency and implement corrections as needed.
    • Work with Purchasing Department to ensure the proper receiving and coding of products. Update System Product Database for Automation.
    • Work in concert with Billing Specialist to ensure accurate monthly billing and collections. Streamline the process of Auditing Billing to Actual resources being used.
    •  
Information Processing:
    • Verify and cross check work order against Quote Estimated if applicable
    • Verify any inventory or non-inventory hardware,(Used, Returned, Warranty)
    • Purchased items pulled into invoice and removed from inventory
    • Client work order is checked against Customer profile for proper Contract Status
    • (Retainer based, Pre-Pay Monthly Lease A Tech/ VMS On-site Pre-scheduled and or Special Pricing,
    • Close completed work order update Customer and Sales.
    • Create Invoices through Scorpion and transfer to QB
    • Verify all data was pulled in correctly and looks professional, spelling and descriptions changed for actual work completed
    • Review and Approve Purchase Orders based on client status and contract level
    • Reconcile and verify customer is getting billed correctly
 
Accounting:
    • Reconcile Vendor Billing to Client Billing for all As-A-Service Vendors
    • Work with Billing Specialist to ensure client satisfaction with Billing Process
Verify all subscription renewals to usage and profitability
Skill Requirments
Knowledge, Skills, and/or Abilities Required:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Ability to effectively communicate with team members and partners including excellent written and oral communication skills
    • Ability to successfully prioritize work issues based on multiple competing objectives
    • Ability to build positive and collaborative relationships with customers, vendors and team members
    • Ability to routinely multitask, delegate and reassign priorities
    • Background in technology services and/or extensive computer experience
    • Willingness and commitment to ongoing learning and development
    • Open to other duties assigned by Management as needed
    • Strong customer relationship skills
    • Organized, detail oriented and self-motivated
    • Strong computer skills and the ability to effectively communicate through e-mail
    • Well-developed analytic and problem-solving skills
    • Willingness and ability to work with a team
Organization, Attention-to-Detail, Professionalism and Confidentiality are a must
Certifications Requested
Employment Type Full Time
Shift Requirements Flexible between 7am-6pm
Compensation
More Info Link1
More Info Link2
Location DOE
Skill Set Survey Link
Information Link
Posted Date 6/4/2020

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