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Job Position Field Service Technician
Job Type Technical
Job Category IT
Job Description
The Field Service Technician in the Service Department is responsible for leading the technical relationship of one or more Data-Tech clients. They will provide superior support to a subset of Data-Tech customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Support Center has all documentation necessary to understand and support their clients.
Skill Requirments
Employees are expected to demonstrate:
• Experience in server hardware builds and remediation
• Experience with Hyper-V virtualization
• Experience using backup and recovery technologies
• Experience with firewalls, switches, and wireless infrastructure
• Experience with Microsoft Exchange and email protocols
• Experience with virus removal and system recovery
• Ability to repair and recover from hardware or software failures
• Advanced experience in Active directory and DNS concepts
• Advanced experience in Microsoft RDS environments
• Advanced understanding of network protocols and troubleshooting techniques
Experience in the following technologies is a plus:
• Kaseya RMM
• Sonic Wall
• 2X
• Barracuda
• Symantec Cloud Virus Protection
• Sophos Endpoint Protection
• PRTG Network Monitor
• Storage Craft
• 3CX
** Company offers paid training, skill development and certifications
Certifications Requested
Employment Type Full Time
Shift Requirements 8am - 7pm (Flexible)
Compensation $18-$21 start, depending on Skill and Experience
More Info Link1
More Info Link2
Location Tampa
Skill Set Survey Link
Information Link
Posted Date 9/24/2019

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