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Job Position Service Coordinator
Job Type Coordination
Job Category Service
Job Description Essential Duties and Responsibilities: The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper follow thru proper triaging and managing of service requests and helping in managing client expectations. • Act as the single point of contact to the customer for all types of service requests • Coordination of all IT support groups to ensure maximum utilization of billable resources • Pre-process service requests as they arrive through email, manual entry, or direct customer input • Schedule internal and field technical resources per client Service Level Agreements (SLA’s) • Monitor resource schedules to ensure prompt time entry on service requests Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Ensure exceptional client satisfaction is consistently delivered and maintained • Improve process for management reporting of key technical support metrics by ensuring accurate data entry • Ensure all policies and procedures are consistently followed • Review, reprioritize and reassign service requests • Work closely with the project team on the hand off of projects to the support team • Ensure that extended service shifts are properly staffed and service requests are assigned and completed Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Basic computer and operating system knowledge • Ability to work on multiple priorities • Excellent listening and communications skills, both verbal and written. • Strong customer relationship skills. • Organized, detail oriented and self-motivated. • Strong computer skills and the ability to effectively communicate through e-mail. • Ability to remain in contact with the client thru the completion of the incident. • Ability to meet reasonable deadlines. • Ability to build positive and collaborative relationships. • Willingness to develop professionally • Ability to work with little supervision. • The ability to routinely multitask in a fast paced environment. • Effectively prioritize service requests and escalations • Ability to hold the team accountable to the policies and procedures Key Competencies: • Strong customer relationship skills • Excellent written and verbal communication skills • Organization and planning • Presentation and speaking skills • Ability to adapt • High tolerance to stress in a fast paced and demanding environment • Excels in team collaboration and efficiency • Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads • Strong critical thinking and analysis skills • Ability to collaborate, establish and maintain credible and influential relationships at all levels. Licenses: Must possess and maintain a valid Florida Driver’s License with a clean (3) year motor vehicle report. • A clean 7 year criminal background check is a requirement of this position
Skill Requirments Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Basic computer and operating system knowledge • Ability to work on multiple priorities • Excellent listening and communications skills, both verbal and written. • Strong customer relationship skills. • Organized, detail oriented and self-motivated. • Strong computer skills and the ability to effectively communicate through e-mail. • Ability to remain in contact with the client thru the completion of the incident. • Ability to meet reasonable deadlines. • Ability to build positive and collaborative relationships. • Willingness to develop professionally • Ability to work with little supervision. • The ability to routinely multitask in a fast paced environment. • Effectively prioritize service requests and escalations • Ability to hold the team accountable to the policies and procedures Key Competencies: • Strong customer relationship skills • Excellent written and verbal communication skills • Organization and planning • Presentation and speaking skills • Ability to adapt • High tolerance to stress in a fast paced and demanding environment • Excels in team collaboration and efficiency • Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads • Strong critical thinking and analysis skills • Ability to collaborate, establish and maintain credible and influential relationships at all levels.
Certifications Requested
Employment Type Full Time
Shift Requirements 8-5 M-F
Compensation
More Info Link1 https://applicants.datatechitp.com/JobBoard_Main.asp
More Info Link2
Location Tampa
Skill Set Survey Link http://cs.createsurvey.com/publish/survey?a=ZjAWli
Information Link
Posted Date 9/24/2019

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