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Job Position NOC Engineer Level 1 - After Hours
Job Type DataCenter
Job Category NOC
Job Description
FLSA Status: Non-Exempt (4 days: 11 pm-7 am, 1-hour lunch)
Payroll Classification: Full Time
Compensation: Hourly
 
General Summary: As a Level 1 NOC Technician at Data-Tech, you will play a crucial role in managing and maintaining our clients' networks, providing after-hours support and high-level assistance. Leveraging our managed services platform and CRM, you will deliver top-notch customer service and technical support, maintaining strong client relationships. This position requires excellent communication skills as you will directly interface with clients.
 
Essential Duties and Responsibilities: The Level 1 NOC Support position is integral to the success of managing our clients' networks. Your responsibilities include promptly resolving incidents reported by clients and proactively monitoring alerts to resolve issues before they become apparent to clients.
Skills and Abilities Required: To excel in this role, you must demonstrate the following skills and abilities:
 
    • Ability to multitask and handle multiple priorities and projects simultaneously.
    • Exceptional verbal and written communication skills, coupled with strong customer relationship abilities.
    • A detail-oriented, organized, and self-motivated approach to work.
    • Proficiency in providing detailed documentation for each job.
    • Strong computer skills, including effective communication through email.
    • Knowledge of basic networking configurations.
    • Capable of maintaining continuous contact with clients throughout the incident resolution process.
    • Strong problem-solving skills and the ability to meet reasonable deadlines.
    • A collaborative and positive mindset, fostering effective teamwork.
    • A proactive approach to professional development and the ability to work with minimal supervision.
    • Reliable transportation and willingness to work varying shifts, including weekends.
    • A clean 7-year criminal background check is required for this position.
 
Technology Requirements: Data-Tech offers sponsored training in the following areas:
    • 3CX VOIP PBX Platform
    • Parallels RAS
    • SonicWALL Firewalls
    • Sophos XG Firewalls
    • Sophos Endpoint & MDM
    • Scorpion Interactive Website
    • Kaseya
    • Storage Craft
 
Company Sponsored Certifications to Pursue:
    • 3CX Certification (YouTube, 3CX Site)
    • Parallels Certification (YouTube, Parallels Site)
    • Kaseya CTE
    • Sonic Wall Training
    • Sophos
    • Storage Craft
 
Education Requirements: High school diploma or equivalent
Required Experience:
    • 1 year of experience in Active Directory
    • 1 year of experience in Hyper-V
    • 1 year of experience in Networking
    • 1 year of experience in Exchange Server
    • 1 year of experience in Windows Server
    • 1 year of experience in Firewall
    • 1 year of experience in Vmware
 
Licenses: Must possess and maintain a valid Florida driver's license with a clean driving record.
Physical Requirements and Working Conditions: You should be able to work in a standard office setting (on-site or off) and operate standard office equipment, including a computer. The role requires concentration to maintain attention to detail despite interruptions, and the ability to lift and carry objects weighing up to 40 pounds. Adequate vision and hearing are essential for reading printed materials, viewing a computer screen, and effective communication.
Reviews:
 
    • 90 Days: Introductory Performance Review
    • 6 Months: Performance Evaluation Review
    • 1 Year: Performance Evaluation, annually thereafter
 
A non-compete agreement is required as a condition of employment with Data Tech.
 
Data Tech is an Equal Opportunity Employer. We embrace diversity and do not discriminate on the basis of race, religion, color, sex, gender, sexual orientation, age, national origin, or disability. Join our team and contribute to our commitment to excellence and inclusivity in the IT industry.
 
Skill Requirments Windows Server Administration Hyper-V Active Directory
Certifications Requested
Employment Type Full Time
Shift Requirements AfterHours - 4x10hr shift
Compensation $16-$20/hr
More Info Link1 https://applicants.datatechitp.com/JobBoard_Main.asp
More Info Link2
Location Tampa, FL
Skill Set Survey Link http://cs.createsurvey.com/publish/survey?a=ZjAWli
Information Link
Posted Date 9/24/2019

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