Engage Applicant Tracker

Job Position

Field Service Technician

Job Type

Technical

Job Category

Services

Job Description

The Field Service Technician in the Service Department is responsible for leading the technical relationship of one or more Data-Tech clients. They will provide superior on-site support to a subset of Data-Tech customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Support Center has all documentation necessary to understand and support their clients.

Skill Requirments

Employees are expected to demonstrate:

Experience with 2008-2020 Server Operations

Experience in server hardware builds and remediation

Experience with Hyper-V virtualization

Experience using backup and recovery technologies

Experience with firewalls, switches, and wireless infrastructure

Experience with Microsoft Exchange and email protocols

Experience with virus removal and system recovery

Ability to repair and recover from hardware or software failures

Advanced experience in Active directory and DNS concepts

Advanced experience in Microsoft RDS environments

Advanced understanding of network protocols and troubleshooting techniques

Experience in the following technologies is a plus:

• Microsoft –AD/DNS/DHSP/GPO/RDS/IIS

• Kaseya RMM

• Sonic Wall

• 2X

• Barracuda

• Symantec Cloud Virus Protection

• Sophos Endpoint Protection

• PRTG Network Monitor

• Storage Craft

• 3CX

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.

Certifications Requested

Employment Type

Full Time

Shift Requirements

8am - 7pm (Flexible)

Compensation

$18-$21 start, depending on Skill and Experience