Engage Applicant Tracker

Job Position

Level 2 Help Desk Support Analyst

Job Type

Service

Job Category

Help Desk

Job Description

GENERAL SUMMARY: The IT Help Desk Analyst Level II is responsible for managing and maintaining our client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position, leveraging the MSP Platform. Essential Duties and Responsibilities: The IT Help Desk Analyst Level II is the escalation point for Level I team members managing complex IT systems like customer LAN’s, WAN’s, Routers Firewalls, server application and technology environments where little or no documentation exists. This position is also responsible for guidance, training and availability to Level I team members for efficient and accurate resolutions. Serve as a Mentor to Level I team. Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Ability to work on multiple priorities and/or projects simultaneously ? Excellent listening and communications skills, both verbal and written ? Strong customer relationship skills ? Organized, detail oriented and self-motivated ? Ability to provide and maintain detailed documentation on each job ? Strong computer skills and the ability to effectively communicate through e-mail ? Excellent Knowledge of networking configurations ? Ability to remain in contact with the client through the completion of the incident ? Strong problem-solving abilities and ability to perform root cause analysis ? Ability to build positive and collaborative relationships ? Willingness to develop professionally and ability to work with little supervision on a team ? Have reliable transportation and a valid State of Florida Driver’s License ? A clean 7 year criminal background check and clean 3 year MVR is a requirement for this position ? Required to work varying shifts and be on call on weekends Education Requirements: BS in IT Technology and 4 years’ experience Can substitute degree for experience Technology Requirements: Data Tech offers sponsored training: ? 3CX Operations ? 2X Optimal Client Setup ? Sonic Wall Firewalls ? Scorpion Interactive Website ? Kaseya ? Storage Craft Shadow Company Sponsored Certifications you should look to achieve: ? 3CX Certification (YouTube, 3CX Site) ? 2X Certification (YouTube, 2X Site) ? Kaseya CTE ? Sonic Wall Training ? Symantec Cloud Virus Protection ? PRTG Network Monitor ? Storage Craft Physical Requirements and Working Conditions: Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to operate motorized vehicle. Reviews: 90 Days: Introductory Performance Review 6 Months: Performance Evaluation Review 1 Year: Performance Evaluation and annually thereafter You are required to sign a non-compete as a condition of employment with Data Tech After accepting this position you will be sent a job offer letter and information from the Human Resource Department, regarding pay, start date and benefits.

Skill Requirments

Certifications Requested

Employment Type

Full Time

Shift Requirements

7a-7p M-F; May have weekend or on call rotation

Compensation

$17-$19 To Start Depending on Skill and Experience