Engage Applicant Tracker

Job Position

Help Desk Manager

Job Type

Service

Job Category

Manager

Job Description

The Help Desk Manager reports directly to the Service Operations Manager and provides direct supervision for a team of 15-20 technical and administrative resources in the Service Department. This position is responsible for ensuring that Service Department personnel are adhering to company policies and utilizing proper practices and procedures to identify, document, track, and resolve client issues in minimum time. The Help Desk Manager is responsible for interviewing, hiring, training, and developing Service Department personnel and addressing any issues or concerns with employees directly to improve and optimize staff performance. This position will also serve as an escalation point for any client concerns that cannot be resolved by Help Desk personnel, utilizing the Service Operations Manager as needed.

Skill Requirments

Strong leadership skills, ability to motivate others to achieve strategic goals.
Ability to work on multiple priorities and/or projects simultaneously, effectively managing project timelines, budgets, and planning.
Ability to prioritize competing objectives and meet deadlines.
Strong task and time management skills, as well as organizational skills.
Accuracy and attention-to-detail are crucial in this role.
Excellent listening and communications skills, both verbal and written.
Strong customer relationship skills.
Organized, detail oriented and self-motivated.
Ability to provide and maintain detailed documentation on each job.
Strong computer skills and the ability to learn and effectively utilize new software and tools.
Ability to think critically, effectively resolve problems and meet deadlines.
Ability to build positive and collaborative relationships.
Willingness to develop professionally and ability to work with little supervision on a team.
Must have reliable transportation.
A clean 7-year criminal background check and 3-year MVR is a requirement for employment at Data-Tech.

Certifications Requested

Employment Type

Full Time

Shift Requirements

M-F 8am - 5pm

Compensation