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Job Position Service Coordinator
Job Type Coordination
Job Category
Job Description Essential Duties and Responsibilities:
The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper follow thru proper triaging and managing of service requests and helping in managing client expectations.

• Act as the single point of contact to the customer for all types of service requests
• Coordination of all IT support groups to ensure maximum utilization of billable resources
• Pre-process service requests as they arrive through email, manual entry, or direct customer input
• Schedule internal and field technical resources per client Service Level Agreements (SLA’s)
• Monitor resource schedules to ensure prompt time entry on service requests Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Ensure exceptional client satisfaction is consistently delivered and maintained
• Improve process for management reporting of key technical support metrics by ensuring accurate data entry
• Ensure all policies and procedures are consistently followed
• Review, reprioritize and reassign service requests
• Work closely with the project team on the hand off of projects to the support team
• Ensure that extended service shifts are properly staffed and service requests are assigned and completed

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic computer and operating system knowledge
• Ability to work on multiple priorities
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Ability to remain in contact with the client thru the completion of the incident.
• Ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop professionally
• Ability to work with little supervision.
• The ability to routinely multitask in a fast paced environment.
• Effectively prioritize service requests and escalations
• Ability to hold the team accountable to the policies and procedures Key Competencies:
• Strong customer relationship skills
• Excellent written and verbal communication skills
• Organization and planning
• Presentation and speaking skills
• Ability to adapt
• High tolerance to stress in a fast paced and demanding environment
• Excels in team collaboration and efficiency
• Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
• Strong critical thinking and analysis skills
• Ability to collaborate, establish and maintain credible and influential relationships at all levels.
Skill Requirments Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic computer and operating system knowledge
• Ability to work on multiple priorities
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Ability to remain in contact with the client thru the completion of the incident.
• Ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop professionally
• Ability to work with little supervision.
• The ability to routinely multitask in a fast paced environment.
• Effectively prioritize service requests and escalations
• Ability to hold the team accountable to the policies and procedures Key Competencies:
• Strong customer relationship skills
• Excellent written and verbal communication skills
• Organization and planning
• Presentation and speaking skills
• Ability to adapt
• High tolerance to stress in a fast paced and demanding environment
• Excels in team collaboration and efficiency
• Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
• Strong critical thinking and analysis skills
• Ability to collaborate, establish and maintain credible and influential relationships at all levels.
Certifications Requested
Employment Type Full Time
Shift Requirements 8-5 M-F
Compensation
More Info Link1 https://tampa.craigslist.org/hil/tch/d/tampa-service-coordinator/6857162200.html
More Info Link2
Location Tampa
Skill Set Survey Link
Information Link
Posted Date 4/3/2019

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