| Job Description |
Are you a results-oriented and personable individual seeking an exciting opportunity with a rapidly growing company? Data-Tech is currently expanding and on the lookout for top talent to join our vibrant team. If you possess a passion for delivering exceptional service and enjoy working with people, we invite you to contact us immediately for consideration.
General Summary: As a Service Coordinator at Data-Tech, you will play a pivotal role in maximizing the utilization of our internal and field technical resources through efficient scheduling and dispatching of service requests. Your primary focus will be to ensure our clients' satisfaction and optimize team efficiency by managing all service requests and scheduled services with precision and attentiveness. By hosting regular meetings with technical teams, refining processes, and closely monitoring client satisfaction, you will drive the success of our service delivery. Collaborating closely with the Service Manager and other department heads, you will ensure client expectations are met and that escalated service requests receive appropriate attention. Additionally, you will work with the management team to align service goals with our overall business objectives.
Employee Benefits and Perks: At Data-Tech, we believe in providing a supportive and rewarding work environment for our employees. As part of our team, you can enjoy the following benefits and perks:
- Paid Time Off (PTO)
- 7 Paid Holidays
- Flex Days
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Life Insurance (100% employer paid)
- BalanceCare (24/7 Confidential Healthcare Services)
- Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
- BalanceWorks (Integrated EAP, Work/Life, Fitness Rewards, and Wellness Program)
- Flexible Spending Account (FSA)
- Professional Development Program and Employer Sponsored Training/Certifications
- Employer Sponsored Lunches and Events
- Casual Fridays (Wear jeans to work every Friday!)
- Beer30 (Enjoy beer at work! This is probably the coolest perk we offer)
Awards and Accolades: Data-Tech has been recognized for excellence in our industry and is proud to have received the following awards and accolades:
- 2021 Best Places to Work - Tampa Bay Business Journal
- Dell Partner of the Year
- #1 Ranked Sophos Partner for the State of Florida
- SonicWall Security Partner of the Year
- #8 Ranked Sophos Partner in the Country
- Top Managed IT Firms - Tampa Bay Journal
- Largest Managed IT Firms - Tampa Bay Journal
- Top 10 Managed Service Providers - CSO Magazine
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law. We believe in fostering a diverse and inclusive work environment where every team member can thrive and contribute to our collective success.
Join our team at Data-Tech, where you'll have the opportunity to make a significant impact and grow your career in the exciting field of managed IT services. We are committed to your professional development and well-being, and we look forward to welcoming you aboard our innovative and dynamic team.
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| Skill Requirments |
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Basic computer and operating system knowledge
• Ability to work on multiple priorities
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Ability to remain in contact with the client thru the completion of the incident.
• Ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop professionally
• Ability to work with little supervision.
• The ability to routinely multitask in a fast paced environment.
• Effectively prioritize service requests and escalations
• Ability to hold the team accountable to the policies and procedures Key Competencies:
• Strong customer relationship skills
• Excellent written and verbal communication skills
• Organization and planning
• Presentation and speaking skills
• Ability to adapt
• High tolerance to stress in a fast paced and demanding environment
• Excels in team collaboration and efficiency
• Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads
• Strong critical thinking and analysis skills
• Ability to collaborate, establish and maintain credible and influential relationships at all levels. |
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Lietz Development, Inc. 1996. All Rights Reserved.
