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Job Position Service Coordinator
Job Type Coordination
Job Category Service
Job Description
Data-Tech is currently in growth mode and looking for the industry’s top candidates to join our dynamic team. If you are a results-oriented, people person, please contact us immediately for consideration.
The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily scheduling and dispatch of service requests. In this position, the Service Coordinator drives client satisfaction and team efficiency by ensuring all service requests and scheduled services are addressed appropriately. This is achieved by hosting on-going meetings with the technical teams, refining processes to improve service delivery, monitoring & managing client satisfaction, and managing the processing of information. The Service Coordinator will work closely with the Service Manager and other department heads to ensure client expectations are being met and escalated service requests are prioritized appropriately. In addition, the Service Coordinator will work closely with the management team to ensure all business goals are being met.
Employee Benefits and Perks:
Paid Time Off (PTO)
7 Paid Holidays
Flex Days
Health Insurance
Dental Insurance
Vision Insurance
401K Retirement Plan
Life Insurance (100% employer paid)
BalanceCare (24/7 Confidential Healthcare Services)
Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
BalanceWorks (_Integrated EAP, Work/Life, Fitness Rewards and Wellness Program)_
Flexible Spending Account (FSA)
Professional Development Program and Employer Sponsored Training/Certifications
Employer Sponsored Lunches and Events
Casual Fridays (Wear jeans to work every Friday!)
Beer30 (Drink beer at work! This is probably the coolest perk we offer)
Awards and Accolades:
2021 Best Places to Work - Tampa Bay Business Journal
Dell Partner of the Year
#1 Ranked Sophos Partner for the State of Florida
SonicWall Security Partner of the Year
#8 Ranked Sophos Partner in the Country
Top Managed IT Firms -Tampa Bay Journal
Largest Managed IT Firms -Tampa Bay Journal
Top 10 Managed Service Providers -CSO Magazine
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Skill Requirments Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Basic computer and operating system knowledge • Ability to work on multiple priorities • Excellent listening and communications skills, both verbal and written. • Strong customer relationship skills. • Organized, detail oriented and self-motivated. • Strong computer skills and the ability to effectively communicate through e-mail. • Ability to remain in contact with the client thru the completion of the incident. • Ability to meet reasonable deadlines. • Ability to build positive and collaborative relationships. • Willingness to develop professionally • Ability to work with little supervision. • The ability to routinely multitask in a fast paced environment. • Effectively prioritize service requests and escalations • Ability to hold the team accountable to the policies and procedures Key Competencies: • Strong customer relationship skills • Excellent written and verbal communication skills • Organization and planning • Presentation and speaking skills • Ability to adapt • High tolerance to stress in a fast paced and demanding environment • Excels in team collaboration and efficiency • Driven, dedicated contributor that expects high quality results from him/herself and the team he/she leads • Strong critical thinking and analysis skills • Ability to collaborate, establish and maintain credible and influential relationships at all levels.
Certifications Requested
Employment Type Full Time
Shift Requirements 8-5 M-F
Compensation 15.00-17.00
More Info Link1
More Info Link2
Location Tampa
Skill Set Survey Link
Information Link
Posted Date 9/24/2019

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