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Backup and Recovery Engineer
General Summary: As a Backup and Recovery Engineer at Data-Tech, you will play a pivotal role in efficiently managing our clients' infrastructures. Your primary focus will be on providing swift resolution to support tickets and proactively monitoring alerts and reports generated by our backup and recovery tools. By identifying and addressing potential issues before they impact our clients, you will ensure seamless business continuity. This position encompasses overseeing all aspects of Data-Tech's Business Continuity solutions, including Data Backup, Recovery, Monitoring, and Remediation.
Support Ticket Resolution: Demonstrate agility in resolving support tickets promptly and effectively to minimize any downtime and disruptions for our clients.
Proactive Monitoring: Constantly monitor alerts and reports from our backup and recovery tools to proactively identify and address potential issues before they impact clients' operations.
Business Continuity Oversight: Assume responsibility for managing Data-Tech's Business Continuity solutions, including Data Backup, Recovery, Monitoring, and Remediation, to ensure optimal performance and reliability.
Collaboration with Teams: Work closely with the Project Team, Engineering, Service, and Sales Teams to coordinate project deployments, system upgrades, and strategic planning. Your contributions will improve service delivery, monitoring, and system management.
Leadership and Development: Provide leadership, oversight, and development to operations and technical staff, collaborating with engineering on customer-impacting enhancements, measuring and improving project processes to achieve key business metrics.
Technical Solutions Design: Collaborate with the Engineering and Sales Teams to design and implement high-quality technical solutions, leveraging best practices and methodologies to achieve utmost client satisfaction.
Service Strategy and Execution: Develop and implement technical project services strategy and execution, ensuring Data-Tech's services remain at the forefront of innovation and effectiveness.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience in managing and implementing backup and recovery solutions in an MSP environment.
Strong technical expertise in Data Backup, Recovery, Monitoring, and Remediation.
Excellent problem-solving skills and ability to respond swiftly to support tickets and alerts.
Effective leadership and communication skills, empowering you to lead teams and collaborate with various stakeholders.
A keen eye for quality engineering, ensuring project processes meet the highest standards.
Strategic planning abilities to drive continuous improvement and innovation in our service offerings.
Demonstrated proficiency in designing and implementing technical solutions to meet client needs effectively.
Join our dynamic team at Data-Tech, where your contributions as a Backup and Recovery Engineer will make a significant impact on our clients' business continuity and satisfaction. We value your expertise and dedication to excellence as we continue to provide top-tier IT solutions and support to our valued clients.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to meet the requirements listed below which are representative of the knowledge, skill, and/or ability required. • Lead efforts to enhance strategies, objectives for improving efficiency, reliability and performance. • Willingness to develop professionally. • Leadership, coaching, self-motivated and organizational skills. • Ability to work on multiple priorities and/or tasks simultaneously. • Well-developed written and oral communications skills. • Ability to collaborate, establish and maintain relationships with co-workers. • Routinely multitask from the tactical to the strategic activities in a fast-paced environment. • This position will be graded on overall performance, reliability and customer satisfaction. Required Professional Experience: • A minimum of 7 to 10 years of technical engineering and implementation management required. • Passion for Development of technologically for complex, multi-disciplined and diverse systems. • Network Engineering, VLAN and Subnetting Expert • IT Security Engineering • Microsoft SQL Server Administration and Management Experience • Microsoft Hyper-V Expert Engineer • Overall a passion and constant desire to learn, test and implement the latest Technology. • A person dedicated to delivering the best Customer Technology Experience every day.
Standard 8am - 5pm
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