||IT Service and Support Engineer
Are you a dynamic and results-driven professional with a passion for technology and client success? Data-Tech, a leading MSP, is seeking an exceptional IT Sales Engineer to join our team. As an IT Sales Engineer, you will play a pivotal role in designing, presenting, and delivering cutting-edge technology solutions to address our clients' unique business needs.
- Solution Development: Collaborate with the Sales Team to design innovative technology solutions that align with our clients' business requirements. Utilize your technical expertise to propose comprehensive and tailored solutions that enhance their IT infrastructure.
- Client Relationship Management: Forge strong relationships with clients, working closely with their administrative and technical staff to understand their needs thoroughly. Your open communication and proactive approach will ensure client confidence in Data-Tech's capabilities.
- Perfect Client Experience: Partner with the Business Development Representative to ensure a seamless and exceptional client experience throughout the sales process. Effectively communicate the benefits of our proposed technology solutions and ensure alignment with clients' current infrastructure.
- Project Liaison: Act as a bridge between the Sales, Service, and Project Teams, facilitating smooth coordination and effective project implementation. Your ability to address challenges promptly will foster client loyalty and satisfaction.
- Technology Trends: Stay ahead of technology trends and industry advancements, enabling you to provide expert insights to our sales and technical teams. Your knowledge will empower us to deliver cutting-edge solutions to our valued clients.
- Product Demonstrations: Conduct engaging and informative product demonstrations during company-sponsored Lunch and Learn sessions and scheduled training with vendors. Your expertise will showcase Data-Tech's offerings to both our internal staff and clients effectively.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT Sales Engineering, with a track record of successful technology solution design and client engagement.
- Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
- Strong problem-solving abilities and adaptability to changing project requirements.
- Solid understanding of industry best practices, IT infrastructure, and emerging technologies.
- Commitment to delivering exceptional client experiences and building lasting relationships.
- Familiarity with IT MSP practices and service offerings is a plus.
Why Join Data-Tech:
At Data-Tech, we foster a collaborative and innovative work environment that encourages personal growth and professional development. As part of our team, you will have the opportunity to work with industry-leading clients, cutting-edge technology, and a supportive community of IT experts.
We offer a competitive compensation package, comprehensive benefits, and exciting opportunities for career advancement. Join us at Data-Tech, where you can make a significant impact and be at the forefront of delivering top-tier IT solutions to our clients.
We are seeking a highly skilled and technically proficient individual with the following expertise:
- Server Operations: Demonstrated proficiency in managing and operating Windows Server versions from 2008 to 2019. Your in-depth knowledge of server functionalities and configurations will be essential in ensuring optimal performance.
- Remote Desktop Server Management: Proven experience in effectively managing remote desktop servers to facilitate seamless access for clients. Your expertise will contribute to a smooth and secure remote work environment.
- RDP Client Connectivity Troubleshooting: Adept at resolving connectivity issues with RDP clients over WAN and MPLS networks. Your troubleshooting skills will be crucial in maintaining uninterrupted client access.
- Active Directory and Network Services: Solid understanding and hands-on experience in Active Directory management, including user security, login scripts, as well as DHCP and DNS configurations. Your expertise will enhance network security and efficiency.
- Firewall and Network Security: Proficiency in configuring firewall rules, VLAN, NAT, and PAT, with a preference for experience with SonicWALL and Sophos firewalls. Your knowledge of network security practices will contribute to a robust and protected IT environment.
- Exchange Server: Operational knowledge of Exchange Server, enabling you to manage email and communication systems effectively.
- Virtualization: Experience in virtualization technologies, including Hyper-V and VMware, and hands-on experience in managing host and guest servers. Your virtualization expertise will optimize resource utilization and streamline IT infrastructure.
- Managed Switches and Network Routing: Proficiency in configuring and managing managed switches, VLANs, and routing protocols. Your knowledge of network routing will contribute to a reliable and scalable network infrastructure.
As a technical expert at Data-Tech, your proficiency in these core areas will play a pivotal role in delivering top-tier IT solutions and exceptional service to our valued clients. We value your dedication to technical excellence and look forward to your contributions to our team's success.
||Firewall and IT Security Experience
||based on experience and skill set
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