Engage Applicant Tracker

Job Position

Bench Technician

Job Type

Hourly, Non-Exempt

Job Category

Service Department

Job Description

The Bench Technician works within the Service Department and is responsible for the Desktop Engineering function for Data-Tech customers in a physical network and/or hosted solutions environment. This position focuses on Data-Tech branded desktop hardware, imaging, image management, MDT build and maintenance, and software installations. They will troubleshoot hardware systems and application incidents to provide maximum availability and optimal Mean Time to Repair (MTTR). They will provide the Support Center with documentation, as necessary, to understand and support our clients..

Skill Requirments

Experience with WDS (Windows Deployment Services).
Experience in basic server hardware builds and remediation.
Extensive experience with MDT (Microsoft Deployment Toolkit)
Extensive experience with PC Imaging
Experience with Hyper-V virtualization
Experience using backup and recovery technologies
Experience with Microsoft O365
Experience with OS system recovery
Ability to resolve research root cause problems with systems and software.
Ability to repair and recover from hardware or software failures
Knowledge of USMT, Windows PE, UEFI/GPT support, partitioning, PXE, and task sequences.
Experience with Active directory account creation and admin functions
Experience with DHCP server/client
Experience in Microsoft RDS environments
Understanding of network protocols and network troubleshooting techniques

Experience in the following technologies is a plus:

Microsoft –AD/DNS/DHCP/GPO/RDS
Kaseya
Sonic Wall/Sophos
Sophos endpoint security

Education Requirements:

High School Diploma and 4 years of experience in general computer installation, maintenance/ repair, and off site field work

Associates Degree and 1 year of experience in general computer installation, maintenance/ repair, and off site field work

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.

Certifications Requested

Employment Type

Full Time

Shift Requirements

Compensation