| Job Description |
DEPARTMENT: Accounting & Operations Department
FLSA STATUS: Hourly, Non-Exempt
COMPENSATION: $16-19/hr DOE
SCHEDULE: FT with the possibility of PT, M-F 8AM-5PM
LOCATION: Tampa, FL
About Data-Tech:
Data-Tech is an IT Managed Services Provider (MSP) providing unparalleled IT solutions to the Greater Tampa Bay Region and beyond since 1996. We utilize a proactive, strategic approach to technology and technology management and are committed to providing a superior client experience. We pair high-level engineering with business acumen to provide best-in-class, enterprise level support and project solutions to our clients that range in size from 2 to 100 employees. We have a proven track record of delivering challenging IT services on time and on budget. We believe a strong corporate culture, talented employees, and adherence to process and teamwork lead to award winning, best-in-class service.
Actively Partnering with the Best in the Business:
Awards and Accolades:
Dell Partner of the Year
#1 Ranked Sophos Partner for the State of Florida
SonicWall Security Partner of the Year
#8 Ranked Sophos Partner in the Country
Top Managed IT Firms -Tampa Bay Journal
Largest Managed IT Firms -Tampa Bay Journal
Top 10 Managed Service Providers -CSO Magazine
Data-Tech is currently in growth mode and looking for the industry’s top candidates to join our dynamic team. If you are a results-oriented, people person, please contact us immediately.
We are hiring NOW!
Position Summary:
The Billing Specialist is responsible for providing administrative support to both the Accounting and Service Departments. The primary function of the Billing Specialist will be the proper creation, management, billing, and invoicing of all Work Orders pertaining to the Service Department, and the services provided to Data-Tech’s clients. Data-Tech is seeking candidates with previous timeline, contract, and budget management experience. The ideal candidate MUST possess a strong attention to detail, organizational, and communication skills. This person needs to have a high degree of analytical and critical thinking skills, not only to be able to effectively interpret contracts, but to determine how to create as much value as possible for the customer through the Work Order processing flow while effectively communicating said value to the customer. The Billing Specialist will also be responsible for training new hires and Field Technicians on how to properly manage, update, and bill Work Orders. The Billing Specialist is a fully in-house position, due to the nature of this position remote work is not an option. Data-Tech is offering a $250 signing bonus after the successful completion of 60 days of employment with the organization.
Essential Duties and Responsibilities:
- Creation, management, billing, and invoicing of all Work Orders with 100% accuracy.
- Communicating internally with Field Technicians and externally with clients to gather the necessary information to properly document and successfully close Work Orders.
- Coordinate and regularly follow up on Work Order status (hardware arrival, in house prep, client communication, scheduling, follow up).
- Manage Open Work Order report weekly (review and manage open work orders for status).
- Effective management of budgets, timelines, and contracts pertaining to open Work Orders.
- Training new hire and current Field Technicians on the proper procedures regarding management, updating, and the billing of Work Orders.
- Concise communication both written and verbally to our customers detailing the Work Order.
- Filing and organization.
- Operating multi-line phone systems.
- Scanning, faxing, and preparing other communications as requested.
- Maintain databases by ensuring all data is accurate and updated.
- Other clerical tasks as assigned.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent organizational skills and impeccable attention to detail.
- The ability to work on multiple competing priorities and/or projects simultaneously.
- Strong listening and communication skill, both verbal and written.
- Superb critical thinking and analytical skill to effectively demonstrate value to our clients.
- Customer relationship skills and the ability to ask questions when the necessary information is currently unavailable.
- Strong computer skills and the ability to quickly learn new programs and processes.
- Must have reliable transportation
- A clean 7-year criminal background check and a clean 3-year MVR is a requirement for employment at Data-Tech.
- Previous clerical, data entry, and/or administrative experience.
Education and Experience:
- 3+ years of experience in Administrative Support/Data Entry with a proven track record of accuracy and attention to detail.
Physical Requirements and Working Conditions:
Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.
Employee Benefits and Perks:
- Paid Time Off (Yr1: 6 days, Yr2: 12 days, Yr3: 18 days, Yr5: 24 days, Yr10: 30 days)
- PTO begins accruing immediately and is available to redeem after just 30 days!
- 7 Paid Holidays
- 401K Contribution Plan (100% match up to 4% of annual income)
- Individual and Family Medical Insurance (50% of individual coverage)
- Individual and Family Dental Insurance
- Individual and Family Vision Insurance
- Life Insurance (100% employer paid)
- BalanceCare (24/7 Confidential Healthcare Services)
- Paychex Flex (Access and edit direct deposit info, pay stubs, health & benefits anytime, anywhere)
- BalanceWorks (Integrated EAP, Work/Life, Fitness Rewards and Wellness Program)
- Flexible Spending Account
- Professional Development Program and Employer Sponsored Training/Certifications
- Employer Sponsored Lunches and Events
- Casual Fridays (Wear jeans to work every Friday!)
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. |
Copyright 
Lietz Development, Inc. 1996. All Rights Reserved.
