Engage Applicant Tracker

Job Position

Help Desk Level 1

Job Type

Service

Job Category

Help Desk

Job Description

GENERAL SUMMARY: The IT Help Desk Analyst Level I is responsible for managing and maintaining our client’s IT networks, client satisfaction and quieting their networks utilizing our MSP Platform. Essential Duties and Responsibilities: The IT Help Desk Analyst Level I position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open via phone, email or on-line portal and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Excellent customer relationship skills ? Ability to work on multiple priorities and/or projects simultaneously ? Excellent listening and communications skills, both verbal and written ? Must be organized, detail oriented and self-motivated ? Provide and maintain detailed documentation on each job ? Strong computer skills and effectively communicate electronically and on the phone ? Knowledge in basic networking configurations ? Ability to remain in contact with the client through the completion of the incident ? Problem-solving abilities and ability to meet service level agreement requirements ? Ability to build positive and collaborative relationships ? Willingness to develop professionally and ability to work with little supervision on a team ? Have reliable transportation and a valid State of Florida Driver’s License ? A clean 7 year criminal background check is a requirement for this position ? Required to work varying shifts and rotate weekend on call Education Requirements: High School Diploma and 4 years of experience Associates Degree and 1 year of experience Technology Requirements: Data Tech offers sponsored training: ? 3CX Operations ? 2X Optimal Client Setup ? Sonic Wall Firewalls ? Scorpion Interactive Website ? Kaseya ? Storage Craft Shadow Company Sponsored Certifications you should look to achieve: ? 3CX Certification (YouTube, 3CX Site) ? 2X Certification (YouTube, 2X Site) ? Kaseya CTE ? Sonic Wall Training ? Symantec Cloud Virus Protection ? PRTG Network Monitor ? Storage Craft Physical Requirements and Working Conditions: Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to operate a motorized vehicle. Reviews: 90 Days: Introductory Performance Review 6 Months: Performance Evaluation Review 1 Year: Performance Evaluation and annually thereafter You are required to sign a non-compete as a condition of employment with Data Tech

Skill Requirments

Certifications Requested

Employment Type

Full Time

Shift Requirements

7 am-7 pm M-F

Compensation

$16-$18/hr